Who We Are

rpc – The Retail Performance Company is a consulting firm specializing in customer-centric transformation. We provide comprehensive solutions covering everything from customer-centric strategy, customer experience design, and data analytics to people empowerment and performance management. Our mission is to support our clients with end-to-end solutions, from strategy to implementation, all from a single source. We focus on creating inspiring customer experiences that foster sustainable and valuable relationships between brands and end customers.rpc was founded in 2013 as a joint venture between BMW Group and H&Z Unternehmensberatung AG and currently has over 400 employees across ten countries.

If you feel ready to kick-start your career in the digital world and join a global team that transforms user experiences, this is your opportunity!. We are looking for an enthusiastic Digital Adoption Solution Builder to join our Solution Building team. This team designs user qualification solutions worldwide, enhancing software adoption by creating interactive content and digital guides.Apply if you are passionate about digital learning, have a creative mindset, and enjoy analytical challenges, this is your opportunity!

What You’ll Do

1. Create digital content
   Develop interactive guides, onboarding solutions, and context-sensitive tooltips that enhance user understanding of software.
2. Technical implementation
   Apply your basic knowledge of HTML, CSS, UX/UI, and/or JavaScript to build digital solutions using cutting-edge digital adoption tools.
3. Testing and maintenance
   Ensure the quality and functionality of the solutions you create by testing, refining, and maintaining them over time.
4. Optimization and continuous improvement
   Analyze user behavior, use cases, and feedback to refine existing solutions and implement new requirements.
5. Project support
   Document and maintain the solutions and project progress independently while collaborating with an international team across Germany, Portugal, and the UK. 

Your Profile

• Good English level (B2-C1)
• Educational background
  A degree in a relevant field such as computer science, business or media informatics, business administration with a focus on digitalization, interaction design, or similar.
• Technical skills
  Basic knowledge of HTML, CSS, UX/UI design, and/or JavaScript. Familiarity with software integrations, APIs, and automation is a plus.
• Analytical mindset and attention to detail
  Ability to understand user needs and create tailored solutions.
• Teamwork and organizational skills
  A structured and independent working style with the ability to manage parallel projects. Strong communication and collaboration skills.
• Willingness to learn
  An openness to learning new technologies and methods to grow within the role.

What We Offer

• Hybrid work
  Enjoy the flexibility of working from home in a high percentage of time, with all necessary technical equipment provided.
• Professional growth
  Develop your skills in a supportive environment with access to market-leading tools and methodologies.
• Global collaboration
  Work with an international team of experts dedicated to creating innovative user experiences.

Join us and become part of a team that shapes the future of digital adoption. Apply now and start your journey with us!